We take great care in crafting and delivering each Alto Leather product. Please review the details below to understand how we handle orders, shipping, and returns.
- Processing Time
All items are handcrafted to order. Please allow up to 7 business days for your order to be prepared before shipping. In many cases, orders may be ready sooner.
- Shipping
We ship both locally and internationally via Aramex, with tracking included on all orders.
- Local Shipping (Palestine & Israel)
Shipping rates vary based on delivery location:
- West Bank: 20 nis
- Jerusalem: 30 nis
- 48 Cities: 70 nis
- Local Pickup
Customers who wish to pick up their order in person are welcome to do so. Please mention your request for pickup in the order notes at checkout, and we will contact you to arrange the details.
- International Shipping
We ship worldwide. International shipping rates are determined on a case-by-case basis. After placing an order, we will contact you with the exact shipping cost based on your location and order size.
- Customs & Import Fees
For international orders, any applicable customs duties, taxes, or import paperwork are the responsibility of the customer.
- Returns & Exchanges
All sales are final. However, if there is a malfunction or failure that occurs, we will offer a complete refund or exchange upon return receipt and complete product inspection.
- Need Help?
If you have any questions about your order, don’t hesitate to contact us at info@altoleather.com